To reach the hotel staff, please find the details for each department below:

Reservation
Email: [email protected]
Phone: +52 55 4170 9258
Toll-Free #: Not available
SMS: Not available

Concierge
Email: [email protected]
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Events
Email: [email protected]
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Public relations
Email: [email protected]
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Spa
Email: [email protected]
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 4 and 12 years old (30% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.

Click here for more details.
We offer a club for children from 2 to 12 years old.
• Access to the kids club: Free.
• The kids club is open all year round.
• The kids club is open every day.
Opening hours:
09:00 to 17:00
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: [email protected].

At Oasis we offer All Inclusive plans
- Access to all hotel amenities
- Meals and snacks in our restaurants and alcoholic and non-alcoholic beverages in our Bars.

*We have a selection of exclusive restaurants that have extra cost, more info here
To upgrade your room you can pay the extra at check-in (subject to availability).

Definitely, The Grand Oasis Cancun has 7 restaurants:

Restaurant Bahia Steak House:
• Steakhouse, Casual Dining
• Open on Mon, Tue, Wed, Fri, Sat and Sun.
• Open all year.
• Opening times:
 • Wed: from 17:00 to 22:00.
 • Fri: from 17:00 to 22:00.
 • Sat: from 17:00 to 22:00.
 • Sun: from 17:00 to 22:00.
 • Mon: from 17:00 to 22:00.
 • Tue: from 17:00 to 22:00.
• Price range: $$
• Open for hotel residents only.
• Reservation is mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 48 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Restaurant Hacienda Sarape:
• tex/Mex, Family style
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Open all year.
• Opening times:
 • Tue: from 16:00 to 22:00.
 • Wed: from 14:00 to 22:00.
 • Thu: from 16:00 to 22:00.
 • Fri: from 16:00 to 22:00.
 • Sat: from 16:00 to 22:00.
 • Mon: from 16:00 to 22:00.
• Price range: $$
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 74 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Restaurant Tatish Late Snack:
• International, Fast Food
• Open 7/7.
• Open all year.
• Opening times:
 • from 23:00 to 05:00.
• Price range: $
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 84 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required

Restaurant Il Forno :
• Italian, Family style
• Open 7/7.
• Open all year.
• Opening times:
 • from 12:00 to 17:00.
• Price range: $
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 64 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Restaurant La Placita:
• American, Fast Food
• Open 7/7.
• Open all year.
• Opening times:
 • from 12:00 to 18:00.
• Price range: $
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 56 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Restaurant Hippie Chic:
• Contemporary, Fast Casual
• Open 7/7.
• Open all year.
• Opening times:
 • from 11:00 to 17:00.
• Price range: $
• Open for hotel residents only.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Restaurant Dos Lunas :
• Italian, Family style
• Indoor
• Open on Mon, Tue, Thu, Fri, Sat and Sun.
• Open all year.
• Opening times:
 • Mon: from 18:00 to 22:00.
 • Tue: from 18:00 to 22:00.
 • Thu: from 18:00 to 22:00.
 • Fri: from 18:00 to 22:00.
 • Sat: from 18:00 to 22:00.
 • Sun: from 18:00 to 22:00.
• Open for hotel residents only.
• Reservation is mandatory.
• Kids friendly.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Our friends at Viajes Caribe Maya do have these services.

Or email to [email protected]
For more info, click HERE.

If you are an influencer or would like to explore a collaboration with us, please contact our Marketing team directly at [email protected].
They will be happy to assist you.

Take a look at our list of bars

Coffee & You:
• Coffee shop
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 56 pax.
• Open 7/7
• Open from 07:00 to 22:00
• Open for hotel residents only

• Pets are not accepted in the bar
• No food served
• No age restriction
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour


Health Bar:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 52 pax.
• Open 7/7
• Open from 08:00 to 16:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour


Fotain Cigar Corner:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 63 pax.
• Open 7/7
• Open from 16:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• Casual
◦ For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
◦ For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
• No happy hour


La Cantina:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 65 pax.
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 18:00 to 23:00
• Tue: from 18:00 to 23:00
• Wed: from 18:00 to 23:00
• Thu: from 18:00 to 23:00
• Sat: from 18:00 to 23:00
• Fri: from 18:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour


Wet Bar Sarape :
• Pool bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 100 pax.
• Open 7/7
• Open from 11:00 to 18:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: Swimming pool, Shower, Sun bed and Umbrella
• No happy hour


La Placita:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 85 pax.
• Open 7/7
• Open from 11:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: Umbrella
• No happy hour


Gecko:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 85 pax.
• Open 7/7
• Open from 11:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour


El Mirador:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 85 pax.
• Open 7/7
• Open from 11:00 to 19:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: Bali bed and Umbrella
• No happy hour


Dos Lunas Wet Bar:
• Pool bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 96 pax.
• Open 7/7
• Open from 11:00 to 18:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: Swimming pool, Sun bed and Umbrella
• No happy hour


Dos Lunas Terraza Bar:
• Lounge bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 98 pax.
• Open 7/7
• Open from 11:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour


Gelato & You:
• Ice bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 35 pax.
• Open 7/7
• Open from 11:00 to 19:00
• Open to public

• Pets are not accepted in the bar
• No food served
• No age restriction
• No live entertainment
• No dress code is required
• No happy hour


Benazuza :
• Lounge bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 50 pax.
• Open on Tue, Wed, Thu, Fri, Sat and Sun.
• Tue: from 18:00 to 23:00
• Wed: from 18:00 to 23:00
• Thu: from 18:00 to 23:00
• Fri: from 18:00 to 23:00
• Sat: from 18:00 to 23:00
• Sun: from 18:00 to 23:00
• Open for hotel residents only

• Pets are not accepted in the bar
• No food served
• No age restriction
• No live entertainment
• No dress code is required
• No happy hour


The White Box:
• Cocktail bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 40 pax.
• Open 7/7
• Open from 18:00 to 22:00
• Open for hotel residents only

• Pets are not accepted in the bar
• No food served
• No age restriction
• No live entertainment
• No dress code is required
• No happy hour


Havana :
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 60 pax.
• Open 7/7
• Open from 15:00 to 23:59
• Open for hotel residents only

• Pets are not accepted in the bar
• No food served
• No age restriction
• No live entertainment
• No dress code is required
• No happy hour

We offer a Day Pass. Come spend the day at The Grand Oasis Cancún

Hours: 9:00 AM – 6:00 PM
Prices:
* Adults: $1,760 MXN
* Children: $1,110 MXN
* Local Adults: $1,590 MXN
* Local Children: $990 MXN
An official ID is required.

No reservation is needed; you may request your Day Pass directly at the front desk. Prices are subject to change without prior notice.


For more info, click HERE.

You can find entertainment in our complex during the day and night

We invite you to download our free app.
Stay up to date with activities

Android: here
IOS Apple: here
Click here for more details.

Our Runaway Oasis for guests of The Pyramid Cancun and Grand Oasis Cancun is on hiatus until further notice. However, it is available for guests of the Sian Ka'an category at The Sens Cancun, who can visit the facilities of The Pyramid Cancun.

Our friends at Oasis Experiences offer these services.

WhatsApp --> +52 998 240 5015
For more info, click HERE.

Babies are welcome.
We are able to provide you the following items:
• Baby cot (free of charge)
• High chair

We invite you to download our free app. Stay up to date on activities, schedules, dining options, and much more.

Your reservation includes a complimentary Jungle Cruise Adventure*.

Android: here
IOS Apple: here
You can also find different tours at here

*Dock tax of 260 MXN per person not included

We have a beachfront location.
We have our own private beach and it is patrolled by lifeguards.
The main services available are: shuttle, sun loungers, parasols, bar, restaurant, beach towels, nautical base, activities for kids & Bali beds.
Pets are not allowed in this area.
This is a safe swimming area.
Warning: Sargassum seaweed may be present in certain seasons.

We don't provide room service.

Have a look at our swimming pools list below:
•Oasis Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Non-heated
- No age restriction
- Size: L:10 M, W:500 M, D:135 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 5000 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: allowed
•Oasis Beach Club Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open all year
- Non-heated
- Age limit: from 18 years
- Size: L:6 M, W:4 M, D:135 M
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 200 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: allowed

ORewards is the loyalty program of Oasis Hotels & Resorts, with which you can enjoy exclusive benefits and discounts for members.

The more you stay at Oasis Hotels & Resorts, the better benefits and discounts you will get. To make them valid, just book directly with us.
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click here

Take a look at our list of spas:
•Kin Ha Spa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Pregnancy friendly
-Open for hotel residents only
-Access is free for hotel residents. included:
-Minimum age 18 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Sauna and massage.
- Click here for more details
•Aaktun:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Pregnancy friendly
-Open for hotel residents only
-Access is free for hotel residents. included:
-Minimum age 18 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Massage, Romantic, King or Queen for a day and Young Skin.
- Spa Menu: Link
- Click here for more details

An all-inclusive beachfront resort featuring a beautiful white-sand beach, a spectacular 1,312-foot pool, buffet restaurants, bars, activities for all ages, a fun kids club, and a complimentary boat tour to discover the beauty of the Caribbean.

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: [email protected] with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.