Q: What plan does the hotel offer?

It is an All Inclusive resort (Premium Resort All Inclusive).

Q: How many rooms are there and what categories?

It has 212 suites and rooms in four categories: 10 Master Suites, 44 Junior Suites, 35 Ocean Front and 123 Standard.

Q: How many restaurants and bars are there?

7 restaurants and 6 bars. Restaurants: Arrecifes (buffet), Miramar (Mexican), Makitaco (Japanese-Mexican fusion), Careyes (gourmet, adults only), Dos Lunas (Italian trattoria), Beach Snack Bar and La Placita (tacos, pizza and fast food). Bars: Lobby Bar, Coffee & Me, Sports Bar, Snack Bar Playa, Sian Ka'an Beach Bar and Las Palmas Wet Bar.

Q: Does the hotel have a spa?

Yes, the Kin-Ha Spa (adults only) with sauna, steam room and body treatments. Spa services have an extra charge.

Q: Do you offer reception in a private lounge?

Yes. Check-in is done in a private lounge for a more comfortable, personalized arrival.

Question 1

Where is The Sens Riviera located?

Accepted Answer

In Akumal, Riviera Maya (Mexico), a natural sanctuary where you can swim with sea turtles, with access to cenotes and the Xcaret, Xel-Há, Xplor and Xenses parks.

Question 2

What plan does the hotel offer?

Accepted Answer

It is an All Inclusive resort (Premium Resort All Inclusive).

Question 3

How many rooms are there and what categories?

Accepted Answer

It has 212 suites and rooms in four categories: 10 Master Suites, 44 Junior Suites, 35 Ocean Front and 123 Standard.

Question 4

What services do the rooms include?

Accepted Answer

Hair dryer, iron and ironing board, 50" flat screen, WIFI, Nespresso coffee maker, minibar/servibar restocked daily and safe box. Master and Junior Suites also include a jacuzzi or plunge pool (subject to availability), nightly turndown and robes and slippers.

Question 5

How many restaurants and bars are there?

Accepted Answer

7 restaurants and 6 bars. Restaurants: Arrecifes (buffet), Miramar (Mexican), Makitaco (Japanese-Mexican fusion), Careyes (gourmet, adults only), Dos Lunas (Italian trattoria), Beach Snack Bar and La Placita (tacos, pizza and fast food). Bars: Lobby Bar, Coffee & Me, Sports Bar, Snack Bar Playa, Sian Ka'an Beach Bar and Las Palmas Wet Bar.

Question 6

What activities and amenities are offered?

Accepted Answer

Gym, theater, water sports (snorkel, paddle board and kayak), live entertainment (Black Gold Cabaret) and infinity pools with special areas for children.

Question 7

Does the hotel have a spa?

Accepted Answer

Yes, the Kin-Ha Spa (adults only) with sauna, steam room and body treatments. Spa services have an extra charge.

Question 8

What is Oasis Experiences?

Accepted Answer

It is the desk for activities, tours, excursions and car rental with preferential rates, where you can redeem your Oasis Credits (Xcaret, Xel-Há, Tulum, Cenotes). Book at oasisexperiences.oasishoteles.com.

Question 9

Is there early check-in and late check-out?

Accepted Answer

Yes, subject to availability, with reception in a private lounge.

Question 10

Do you offer reception in a private lounge?

Accepted Answer

Yes. Check-in is done in a private lounge for a more comfortable, personalized arrival.

Question 11

What sets the Master and Junior Suites apart?

Accepted Answer

They feature a jacuzzi or plunge pool indoors or on the terrace (subject to availability), nightly turndown, a Nespresso coffee maker and, in the Master Suite, robes and slippers included.

Question 12

Is the resort family-friendly?

Accepted Answer

Yes. It has infinity pools and special areas for children. The Kin-Ha Spa is adults-only.

Question 13

What meals does the All Inclusive plan include?

Accepted Answer

Breakfast, lunch and dinner at the included restaurants, daytime snacks at Beach Snack Bar and Snack Bar Playa, and a late snack from 23:00 to 05:00 h.

Question 14

What water sports can I do?

Accepted Answer

Snorkel, paddle board and kayak. You can also book dolphin, cenote and snorkeling tours through Oasis Experiences.

Question 15

Is WiFi included?

Accepted Answer

Yes, all rooms include premium WiFi.

Question 16

What attractions are near the hotel?

Accepted Answer

You are in the heart of the Riviera Maya, with access to the Xcaret, Xel-Há, Xplor and Xenses parks, cenotes, a PGA golf course, dolphinariums and marinas.

Question 17

Can I swim with sea turtles?

Accepted Answer

Yes. Akumal is a natural sanctuary famous for its sea turtles, which you can encounter on its crystal-clear beaches.

The Sens Riviera ALL INCLUSIVE

Amenities in The Sens Riviera

Find the perfect room in The Sens Riviera

Join ORewards

15% discount on stay and extras

10% discount on tours and experiences

15% discount on stay and extras

10% discount on tours and experiences

Transportation included Airport-Hotel

Priority room assignment and delivery.

Available services in The Sens Riviera

Groups & Events

Tours & tickets

Transfers in Cancun

Activities in The Sens Riviera

Entertainment

Yoga

Boutique

FAQs in The Sens Riviera