Rooms - Oasis Palm | Oasis Hotels & Resorts

Alex M

(January 2025)

Excellent service

Excellent service by Miguel Matos, fast, very friendly, super beautiful restaurant los agaves, quality of food the best

Aldair M

(January 2025)

Excellent service at Los agaves restaurant

Excellent experience in the agaves and more with the attention of Miguel Matos in the restaurant los agaves, very good food and attention.

Alberto R

(January 2025)

Excellent restaurant AKERU on the grounds of the Grand OasisPalm

Wonderful hotel, very polite and attentive staff. Of all the restaurants I want to highlight AKERU, there was never a line, the girl greeted very kindly and escorted to the table. Waiters are ALL super attentive. Chefs are great at cooking beautiful dishes. Thank you all for this hard work for us 💖💖💖 Brian Eladio Víctor muchísimas gracias ☺️

Paul

(November 2025)

Poor to great in 5 days.

Ar first, we weren't impressed. The drinks were bad, the food was worse. We also had a small room without a view, two full beds on the small side and 5 of us staying. We paid the 1000+ to upgrade to a family suite at the palms. What a difference a room can make. Between that and finding the good bar (the one by the main pool at the Syn) and the better restaurants, life changed. Get the frozen daquiris and pina coladas. They even cooked up our fresh caught barracuda from our fishing adventure.

Dorian Miguel Ávalos García

(January 2025)

Very good hotel at low cost

The hotel is very good, the food rich, the problem sometimes lines and at the beach be early to reach bedside, breakfast is where you have to wait longer

Luis Fernando P

(January 2025)

Acceptable but could improve

The hotel is fine for the price we paid, what disappointed me the most was the treatment of the majority of the staff, as without wanting to attend or with annoying face, the rooms were fine. Another detail is the lines to enter the remaining mainly for breakfast or dinner, we waited almost 1 hour.

Antonio V

(November 2025)

excellent service

Excellent service, very friendly staff, in all areas, and very clean everything. Especially Tony Montana excellent service.

Karla R

(November 2025)

Nice experience:)

Excellent service from Hermenegildo, waiter of the restaurant “los agaves”, super recommended:) Overall, it is a very good service and experience from the staff here:).

Mack M

(November 2025)

GREAT PLACE TO VACATION

Very good place to vacation, variety of restaurants and pools. And Hermenegildo from Agave restaurant, very friendly and attentive.

Drina S

(November 2025)

Thanks

We enjoyed our first big family vacation at Grand Oasis Palm. The rooms were clean, location was great and close to Isla Mujeres ferry, lots of pools to choose from, and decent dining options. The beach area was nice too. The lines were long at the buffets and bars and limited kid-friendly food choices but we had a Miguel as our server three times and he went above and beyond for us. Miguel was able to get us seated quickly and he was able to get my picky kids quesadillas and rice. He had the best service. Overall we had a great time and would come back again.

Alex M

(January 2025)

Excellent service

Excellent service by Miguel Matos, fast, very friendly, super beautiful restaurant los agaves, quality of food the best

Aldair M

(January 2025)

Excellent service at Los agaves restaurant

Excellent experience in the agaves and more with the attention of Miguel Matos in the restaurant los agaves, very good food and attention.

Alberto R

(January 2025)

Excellent restaurant AKERU on the grounds of the Grand OasisPalm

Wonderful hotel, very polite and attentive staff. Of all the restaurants I want to highlight AKERU, there was never a line, the girl greeted very kindly and escorted to the table. Waiters are ALL super attentive. Chefs are great at cooking beautiful dishes. Thank you all for this hard work for us 💖💖💖 Brian Eladio Víctor muchísimas gracias ☺️

Paul

(November 2025)

Poor to great in 5 days.

Ar first, we weren't impressed. The drinks were bad, the food was worse. We also had a small room without a view, two full beds on the small side and 5 of us staying. We paid the 1000+ to upgrade to a family suite at the palms. What a difference a room can make. Between that and finding the good bar (the one by the main pool at the Syn) and the better restaurants, life changed. Get the frozen daquiris and pina coladas. They even cooked up our fresh caught barracuda from our fishing adventure.

Dorian Miguel Ávalos García

(January 2025)

Very good hotel at low cost

The hotel is very good, the food rich, the problem sometimes lines and at the beach be early to reach bedside, breakfast is where you have to wait longer

Luis Fernando P

(January 2025)

Acceptable but could improve

The hotel is fine for the price we paid, what disappointed me the most was the treatment of the majority of the staff, as without wanting to attend or with annoying face, the rooms were fine. Another detail is the lines to enter the remaining mainly for breakfast or dinner, we waited almost 1 hour.

Antonio V

(November 2025)

excellent service

Excellent service, very friendly staff, in all areas, and very clean everything. Especially Tony Montana excellent service.

Karla R

(November 2025)

Nice experience:)

Excellent service from Hermenegildo, waiter of the restaurant “los agaves”, super recommended:) Overall, it is a very good service and experience from the staff here:).

Mack M

(November 2025)

GREAT PLACE TO VACATION

Very good place to vacation, variety of restaurants and pools. And Hermenegildo from Agave restaurant, very friendly and attentive.

Drina S

(November 2025)

Thanks

We enjoyed our first big family vacation at Grand Oasis Palm. The rooms were clean, location was great and close to Isla Mujeres ferry, lots of pools to choose from, and decent dining options. The beach area was nice too. The lines were long at the buffets and bars and limited kid-friendly food choices but we had a Miguel as our server three times and he went above and beyond for us. Miguel was able to get us seated quickly and he was able to get my picky kids quesadillas and rice. He had the best service. Overall we had a great time and would come back again.